Returns & Exchanges
At BM25, we want you to love your fashion finds, which is why we offer hassle-free returns on all unworn items within 30 days of delivery. Simply ensure your items are in their original condition with tags attached to be eligible for a full refund.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Pack Your Items
Carefully place the unworn garments back into their original packaging, ensuring all designer tags and hygiene seals remain intact.
Label and Ship
Print your prepaid shipping label from the portal, attach it to the outside of your package, and drop it off at any authorized courier location.
Receive Your Refund
Once our quality control team inspects your return, we will process your refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing